Privacy Policy for The Healing Experience App
Effective Date: March 9, 2024
The Healing Experience (referred to as “we,” “our,” or “us”) values the privacy of its users (“you,” “your”) and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application (“the App”) and related services. By using the App, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Personal Information is any information that can be used to identify you, such as:
- Full name
- Email address
- Phone number
- Date of birth
- Payment information
- Profile picture
- Membership details
b. Non-Personal Information
We also collect non-identifiable information such as:
- Device information (e.g., device type, operating system, browser type)
- Usage data (e.g., pages viewed, features accessed, time spent on the App)
- Location data (if you have enabled location services)
- IP address
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the App and its services
- Process payments and manage your membership
- Communicate with you (e.g., sending updates, newsletters, or marketing materials)
- Personalize your experience on the App
- Respond to your questions or support requests
- Analyze usage trends to enhance user experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers to help us operate and manage the App (e.g., payment processors, hosting services).
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
4. Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
5. Your Data Protection Rights
You have certain rights regarding your personal information, including:
- The right to access your data
- The right to correct inaccuracies
- The right to request deletion of your personal information
- The right to restrict or object to our processing of your data
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at [Insert Contact Email].
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer necessary, we will securely dispose of it.
7. Children’s Privacy
The Healing Experience App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and we will notify you of any significant changes. Your continued use of the App after the changes have been posted constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@healingexperiencelive.com
Mailing Address: 650 Ponce De Leon Ave NE STE 300 #2926 Atlanta GA, 30308
By using the Healing Experience App, you acknowledge that you have read and understood this Privacy Policy.